Hello, I'm

Ravindu
Ponnamperuma

IT Support Engineer

BIT graduate from the University of Moratuwa with hands-on experience in IT support, system administration, and enterprise infrastructure. Currently serving as IT Coordinator at the Sri Lanka Institute of Textile & Apparel (SLITA), managing web platforms, ERP/LMS systems, Microsoft 365, and end-user support. Previously delivered IT support and digital media services at Pulse Academy and completed a one-year Trainee Software Developer role at Maxim Impressions Lanka (Pvt) Ltd. Passionate about resolving technical issues efficiently, maintaining reliable IT environments, and supporting end users across diverse platforms.

Maharagama, Sri Lanka
3+
Years Experience
10+
Systems Supported
30+
Technologies
Ravindu Ponnamperuma

Expertise

Skills & Technologies

IT Support & Administration
Helpdesk & End-User SupportHardware TroubleshootingSoftware Installation & ConfigurationMicrosoft 365 AdministrationERP System AdministrationLMS Administration (Moodle)Active Directory BasicsNetwork TroubleshootingRemote Desktop Support
Operating Systems
Windows 10/11Windows ServerLinuxmacOS
Networking & Tools
TCP/IP FundamentalsLAN/WAN BasicsXAMPPWAMPDockerGitPostmanBitbucket
Databases
MySQLMongoDBSQL Server Management StudioPHPMyAdmin
Programming & Scripting
HTMLPHPJavaScriptTypeScriptJavaC#Python (Basics)AJAX
Frameworks & Platforms
AngularNestJSNodeJSBootstrapTailwind CSS
Productivity & Collaboration
Microsoft 365 (Word, Excel, Outlook, Teams, SharePoint)Google WorkspaceMoodle LMS
IDEs & Dev Tools
Visual Studio CodeVisual StudioNetBeansIntelliJ IDEAAndroid StudioSublime Text

Career Path

Work Experience

January 2025 – Present

IT Coordinator

Sri Lanka Institute of Textile and Apparel (SLITA)

Overseeing day-to-day IT operations, enterprise system administration, and end-user support across the organisation.

  • Website administration and content management — slita.lk
  • Customer Management System (CMS) administration and user support
  • ERP System administration, configuration, and troubleshooting
  • Learning Management System (LMS) administration — lms.slita
  • Microsoft 365 administration — user provisioning, licensing, and data management
  • Hardware and software troubleshooting and helpdesk support
  • IT project coordination and vendor liaison
  • Social media marketing implementation and digital content coordination
2025 – 2026

IT Support Technician

Pulse Academy of International Health Professionals (Pvt) Ltd.

Delivered end-to-end IT support and digital media services to sustain smooth academy operations.

  • Hardware installation, maintenance, and troubleshooting
  • Software installation, updates, and license management
  • Network connectivity and peripheral device support
  • Video editing and post-production
  • Videography and photography for academy events
  • Social media account management and content scheduling
2023 – 2024

Trainee Software Developer

Maxim Impressions Lanka (Pvt) Ltd.

Completed a one-year traineeship in Enterprise Resource Planning (ERP), building full-stack internal tools to streamline visitor and HR workflows.

  • Developed and deployed a Visitor Management System for enterprise use
  • Built an HR Management System to manage employee records and workflows
  • Collaborated with senior developers on requirement gathering and system design
  • Performed API testing and debugging using Postman
AngularTypeScriptTailwind SCSSNestJSMongoDBMySQLPostman

Academic

Education

Bachelor of Information Technology (BIT)

University of Moratuwa

2022 – 2025

Successfully completed, currently awaiting graduation

Professional development

Certifications

Front-end Web Development

University of Moratuwa — Open Learning Platform

2023

Open Learning Platform certification

Web Design for Beginners

University of Moratuwa — Open Learning Platform

2023

Open Learning Platform certification

Foundation of Project Management

University of Moratuwa — Open Learning Platform

2023

Open Learning Platform certification

Python for Beginners

University of Moratuwa — Open Learning Platform

2023

Open Learning Platform certification

Certificate Course in English Language

British Way English Academy, Galle

2018

English language proficiency certification

Let's Connect

Get In Touch

I'm always open to new opportunities and collaborations. Feel free to reach out through any of the channels below.

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